Like all companies, yours probably relies on certain tasks and activities that don’t require a specialist’s attention. This means you can usually outsource or even automate them.

And now there is a new automation tool on the market: Robotic Process Automation (RPA)

If you have access to personnel who have experience working with RPA tools, that’s great. You probably set up a Center of Excellence and are running most of your RPA projects. However if you are not yet at that stage or if you need additional manpower to help program automations in the process, RPA consulting can help you take full advantage of this powerful solution.

We answered all your questions about RPA consulting:

RPA consulting firms offer end-to-end RPA solutions

RPA consulting, also called RPA implementation services, are services necessary to roll-out end-to-end automation in your company’s processes. RPA consultants offer all these services:

  • Services that come before RPA programming are labor intensive and require process knowledge
    • Identifying candidate processes for automation
    • Convincing the organization and process owners
    • Optimizing the process
    • Documenting the optimized process
  • RPA programming services are labor intensive and require RPA know-how
    • Programming RPA bots to partially or completely run the new process
    • Running the pilot
    • Auditing pilot results

You can take all or some of the services of RPA consultants. The services you need will depend on a few factors:

  • If you answer “Yes” to the questions below, you should definitely work with an RPA consultant in the steps before RPA programming
    • Is your team too overloaded to work on RPA roll-out?
    • Do you want your RPA implementation to be completed in a few weeks?
  • If you answer “Yes” to any of the questions below, you should definitely work with an RPA consultant during RPA programming
      • Does your team lack RPA programming experience?
      • Is your team too overloaded to program RPA bots?
      • Do you want your RPA implementation to be completed in a few weeks?

Why Is RPA Consulting Relevant Now?

First question is “Why is RPA relevant now?” which we explained in detail. Getting help from consultants has also its reasons for becoming so relevant.

1. RPA Has Become a Commonplace Solution

RPA has grown to become a realistic solution for companies of all sizes with repetable processes. Interest in RPA has grown exponentially in the last 5 years.

Courtesy of Google Trends

2. Numerous RPA consultants have emerged to help organizations

Any commonplace solution triggers services as companies try to adopt the solution but experience issues such as lack of workforce with RPA experience. While organizations had to build in-house capabilities in the beginning, now RPA is part of the standard toolkit of most consultants and system integrators such as Big 4 professional services companies, Big 3 management consultancies and system integrators such as Accenture.

3. Companies are embracing consultants to proceed faster

RPA essentially provides companies speed in automation. They could also achieve automation with slower methods like IT transformation but they choose RPA to proceed faster. And consultancies increase that speed because they come with experience automating processes at numerous companies. They know the tools, the processes and potential automation issues they will face so they proceed faster.

4 Reasons You Need an RPA Consultant

Now that you have a better understanding of why RPA consulting has recently become such a relevant service to so many companies, let’s talk about your business.

Here are four reasons you should consider hiring an RPA consultant.

1. The most valuable processes to automate may not be obvious

The first is a simple but important point. Given how popular RPA has become in such a short period of time, there’s a good chance you and/or your CTO won’t have a strong grasp on how to successfully implement that.

You’re far from alone.

The fact that the demand for RPA consulting has grown so quickly speaks to how many people aren’t sure where to begin.

An RPA consultant will begin by first assessing the processes within your company that would benefit most from automation. They may even find some options that you otherwise wouldn’t have known about.

Next, they’ll explain the solutions they recommend for overhauling those processes with RPA.

Once you have decided which ones you wish to begin benefiting from, they’ll walk you through the implementation process.

Finally, they’ll execute said process and then ensure you have ample time to ask any questions about them once they’re “live.”

2. Choosing the RPA tool requires careful consideration

Similarly, if you try to move forward without an expert, it will be easy to stumble upon RPA tools that appear to be good fits.

Unfortunately, it takes a lot of consideration to pick the best RPA tools. The right ones will depend on the industry you’re in and unique aspects of your business.

In fact, a direct competitor may be better off picking a certain solution that wouldn’t work as well for your company.

A consultant will take the time to learn about the unique aspects of your organization so they can help you choose the right tools for it.

3. RPA Consulting increases your company’s speed without boosting headcount

It would be a bit ridiculous to be increasing your company’s headcount due to RPA initiatives. RPA is supposed to create a leaner and faster organization.

We touched on this earlier, but RPA consulting is far more affordable than hiring experts to join your company and oversee your robotic automation.

Unless you have an ongoing need to continuously build enterprise-level RPA deployments, hiring one or more people in a support capacity is going to be a waste of money. Your existing team members who work with consultants will acquire the necessary skills and act as your RPA Center of Excellence in upcoming projects in a part-time capacity.

4. You Want Results Now.

It’s hard not to get excited about the benefits of RPA.

Here are just a handful of common examples:

  • Better ROI on Your Staff
  • Detailed Data Capture
  • Flexibility
  • Improved Accuracy
  • Improved Throughput
  • Reduced Cycle Times
  • Scalability

The sooner you begin enjoying these advantages, the sooner they’ll begin paying off – and the sooner you’ll start putting distance between your company and the competition.

RPA deployments can be complex. An RPA consultant will help you successfully navigate it so you begin enjoying the results sooner.

An Alternative to RPA Consulting

One option you may wish to consider in the future would be establishing an internal RPA Center of Excellence (CoE). This CoE would allow your company to launch successful other RPA projects. Your CoE team would then audit and help improve these deployments, as well.

RPA consultants can still help with initially setting up the CoE, too. If you are considering alternatives, alternatives to RPA are also worth considering.

RPA consulting ecosystem

Consultants

RPA requires both understanding of technology and processes. Consultants have been working on processes for decades and some consultants are quite experienced in RPA as well.

MBB

McKinsey, BCG, Bain and other major consultancies like Oliver Wyman have been working with enterprises to streamline and automate their processes for a long time. RPA is simply the next wave of automation and they will inevitably be working on RPA implementations. However, since they are the most expensive solution providers when it comes to RPA consulting, their involvement is likely going to be focused on identifying processes and managing implementation rather than actual RPA development.

This is mostly based on what I hear from RPA vendors. However, I also know numerous cases where large companies relied on cheaper service providers, got dissatisfied and started working with MBB. So in the future, MBB could be providing end-to-end RPA services more regularly.

Big 4

It is difficult to look into a services business without mentioning Big 4 accounting companies; EY, PwC, KPMG, Deloitte. They diversified well beyond accounting to become major service providers for most companies.

Most RPA vendors say that Big 4 and system integrators are their most important partners. Big 4 are attractive partners with their global coverage, competitive prices and extensive experience.

Smaller consultancies

Service businesses depend on relationships and people so it is natural to find numerous niche consulting companies in any country. After all, it is not difficult to start a consulting business if you have good connections and are respected in your industry. In case of RPA, process focused consulting companies are especially interesting as their process expertise is quite valuable in RPA implementations.

System Integrators

Global/regional players

Companies like Accenture, Cognizant, WiPro can resolve any technology problem of an enterprise with a relatively modest budget for a consulting company. RPA is no different.

Local players

Most countries have local IT services giants. They are agressively expanding into RPA and starting partnerships with leading RPA endors.

RPA specialists

Riding the huge enthusiasm for RPA, these are startups focused on automation solutions.

How to Choose your RPA Consultant

If you’re sold on the value of RPA consulting services, the next step is actually hiring a qualified consultant. Make the right decision now and the entire process will be much simpler and – more importantly – successful.

Here are the top criteria to find the right RPA consultant for your business:

  • Geographic coverage: RPA consultants including RPA developers need to work with your team. Despite modern tele-presence solutions, it is hard to completely replace face-to-face interactions. It is ineffective to leave people messages when you can just go to the location where the team is seated and have a quick discussion.
  • RPA Experience: As we’ve already covered, RPA consulting is a burgeoning field, so you’ll have no lack of options. Look for consultants who have ample experience working with RPA, not the ones who are jumping on the bandwagon. You need more than just a developer or someone with programming experience (though that kind of background certainly doesn’t hurt).
  • Industry-Specific Experience: At the same time, just because someone has RPA experience doesn’t mean they’ll know how to best serve your company. While any RPA consultant will need to begin by assessing your unique business, it will help if they understand your industry. Otherwise, they’ll need to spend a lot of time getting caught up or risk making costly assumptions. This kind of expertise will also help if the processes you wish to automate need to be further optimized first.
  • Domain-Specific Experience: Where does your company need RPA? Will it be for the back office? For a call center? Ideally, you want a consultant who has already completed projects that helped with these specific areas.
  • Existing relationship: It is easier to work with partners you already know. While this should not stop you from working with experienced RPA consultants, it could play a role in your final decision.

Finally, while case studies could also fall under any of the below categories, look for a consultant who can show examples of how they overcame past challenges. Creating RPA solutions and applying them can be difficult, even for the most talented professionals. Make sure you work with someone who is ready to overcome initial roadblocks.

Sortable/Filterable List of RPA consultants

This list only includes RPA companies that build other RPA vendors’ tools to deploy RPA solutions. Companies can also work directly with RPA vendors but in most cases, RPA companies prefer to leave implementation to partners. When RPA vendors implement RPA solutions, they tend to take on sizable clients like Fortune 500.

CompanyGeographic coverageAutomation Anywhere Partnership*Blue Prism Partnership*UiPath Partnership*Thoughtonomy
Partnership*
WorkFusion Partnership*
AcceliratePartner
AccentureGlobalPartnerCertified Partner (Gold Delivery Provider, Silver Capability Provider)Strategic Partner
AcronoticsPartner
actimaiPartner
AglifyNorth AmericaCertified Partner (Silver Delivery Provider, Silver Capability Provider)
AlamatoPartner
Arrow DigitalPartner
AsterionPartner
atawayPartner
AtosGlobalStrategic PartnerPartner
AuroNorth AmericaPartner
AvanadeCertified Partner (Gold Delivery Provider, Silver Capability Provider)Strategic Partner
AvasantPartner
AVO ConsultingPartner
AyesaPartner
BCGGlobal
BitcorpJapanPartner
Bits In GlassPartner
BonitasoftPartner
BoschPartner
BPM-DGlobalStrategic
CapgeminiGlobalPartnerCertified Partner
Silver Delivery Provider
Strategic PartnerGlobal Strategic
CGIPartner
CH&CoGlobalGlobal Strategic
Chazey PartnersPartner
CigenPartner
CognizantGlobalPartnerPartnerStrategic PartnerGlobal Strategic
ComparexPartner
DCX.technologyPartner
DeloitteGlobalPartnerCertified Partner
(Silver Delivery Provider, Silver Capability Provider)
Strategic PartnerStrategic
devoteamPartner
DifferScandinavia (Northern EU)Partner
DigiBluSouth AfricaPartner
Digital WorkforceScandinavia (Northern EU)Certified Partner (Silver Delivery Provider)
DiRWACertified Partner (Silver Delivery Provider)
DisysPartner
DXC TechnologyPartner
eClerxPartner
EPAM SystemsGlobalGlobal Strategic
EPI-USEPartner
EverisPartner
EvryPartner
EXLGlobalPartnerPartner
Extra technologyPartner
EYGlobalPartnerCertified Partner (Platinium Delivery Provider, Gold Capability Provider)Strategic Partner
firstsourcePartner
FISGlobalStrategic
FujitsuPartner
GenfourPartner
GenpactPartnerCertified Partner (Silver Delivery Provider)Strategic
HCL TechnologiesGlobalPartnerPartnerGlobal Strategic
HexawareGlobalPartnerPartnerStrategic
HGS Hinduja Global SolutionsPartner
HitachiPartnerPartner
HPE Hewlett Packard EnterprisePartner
IBA GroupEurope (EU), AsiaStrategic
IBMGlobalPartnerCertified Partner (Silver Delivery Provider, Silver Capability Provider)Strategic Partner
Implement Consulting GroupScandinavia (Northern EU)Partner
IN-RGYPartner
IncedoNorth America
India
Strategic
InfogainPartner
InfosysGlobalPartner
InnovaEMEA
InnoWisePartner
IntersoftPartner
ISG (Information Services Group)GlobalPartnerCertified Partner (Silver Delivery Provider, Silver Capability Provider)
ITC InfotechPartner
JKTPartner
KDDI Hong KongPartner
KDDI ShanghaiPartner
KGISLPartner
Koç SistemEMEAPartner
Korea ScoringPartner
KPMGGlobalPartnerPartner
LarcAIAfricaPartner
LateetudPartner
LTIGlobalPartnerStrategic
McKinseyGlobal
MercerPartner
MindFieldsPartner
MindtreePartner
MphasisPartner
NavigantPartner
nBotixPartner
NCSPartner
NEOOPSCertified Partner (Silver Delivery Provider, Silver Capability Provider)
NeuralifyPartner
NEW Information ManagementPartner
NIITPartner
NNITPartner
NorianPartner
NovatioPartner
NSEITPartner
NTTPartner
NTT DATAPartner
OT ConsultingPartner
Persistent SystemsPartner
Premier LogicPartner
ProdaptPartner
ProdaptPartner
ProtivitiPartner
PureSoftwarePartner
PwCGlobalPartnerCertified Partner (Silver Delivery Provider)Strategic PartnerStrategic
qBoticaPartner
QuantonCertified Partner (Silver Delivery Provider)
R SytemsPartner
RadiancePartner
Reveal GroupCertified Partner (Silver Delivery Provider, Silver Capability Provider)
RGPPartner
RMR Technology SolutionsPartner
RobiquityCertified Partner (Silver Delivery Provider)
RobonomicsAIAustralia
RoboyoPartner
RPAiCertified Partner (Silver Delivery Provider, Silver Capability Provider)
rrdPartner
SamlinkPartner
Sapient ConsultingPartner
SE2Partner
SelirPartner
ServionPartner
SOFIGATEPartner
Solai & Cameron TechnologiesPartner
Sopra AsteriaPartner
Sopra SteriaPartner
Square One TechnologiesPartner
SV/SG Silicon Valley Software GroupPartner
Symphony VenturesCertified Partner (Gold Delivery Provider, Silver Capability Provider)Partner
Tata CommunicationsPartner
Tata Consultancy ServicesGlobalPartnerPartnerStrategic PartnerGlobal Strategic
TeBS Total eBiz SolutionsPartner
Tech MahindraGlobalPartnerPartner
The Burnie GroupPartner
ThirdwarePartner
UltimaUnited Kingdom (UK)Partner
UniteBTTurkeyPartner
ValconPartner
VANAD GroupPartner
Vector ITC GroupPartner
Vector ITC GroupPartner
Virtual OperationsPartner
Virtual OperationsPartner
VirtusaGlobalPartnerPartnerGlobal Strategic
VisagioPartner
Voyager SolutionsPartner
Winformatics SolutionsPartner
WiProGlobalPartnerPartnerStrategic
WNSPartner
WonderBotz LLPCertified Partner (Silver Delivery Provider)
Yash technologiesPartner
YatesPartner
ZensarPartner

* These are publicly announced partnerships. We have seen service providers use RPA vendors’ solutions in their client engagements without having a public partnership agreement. Most common way to do this is to work with a subcontractor who is the official partner of the RPA vendor.

It is impossible to list every consulting company that is active in RPA space but we will try. Please leave comments if you find RPA consultants or RPA implementation companies that we are missing.

Certification Levels of RPA consultants

Some RPA vendors categorize their partners according to their volume of work or their capacity to provide advanced automation solutions.

  • UiPath has two levels of partners. Their strategic partners are generally larger companies that complete more RPA projects than regular partners
  • BluePrism has the partnership model with the most levels. They have regular partners and certified partners:
    • Partners are certified in 2 categories: Delivery Provider and Capability Provider. According to EY’s press release about their Blue Prism certifications:
      • Capability provider certification is based on that company’s experience rolling out RPA deployments
      • Delivery provider certification is based on number of certified developers of the partner
    • In both categories, there are 3 levels: platinum, gold, silver

Need Help Choosing an RPA Consultant?

Don’t make such an important decision unless you’re 100% confident moving forward.

If you want, we’d be more than happy to help. Our free short list of RPA vendors is a great place to start, but you can also contact us with any questions you have. We’d be happy to help.

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