Comprehensive Guide: How to choose an RPA consultant?

Comprehensive Guide: How to choose an RPA consultant?

Like all companies, yours probably relies on certain tasks and activities that don’t require a specialist’s attention. This means you can usually outsource or even automate them.

And now there is a new automation tool on the market: Robotic Process Automation (RPA)

If you have access to personnel who have experience working with RPA tools, that’s great. You probably set up a Center of Excellence and are running most of your RPA projects. However if you are not yet at that stage or if you need additional manpower to help program automations in the process, RPA consulting can help you take full advantage of this powerful solution. Read more

How AI shapes consulting & creates 4 types of AI consultants

How AI shapes consulting & creates 4 types of AI consultants

Are you looking to use AI in your business and need to find the best AI consultants? Read on, we have compiled all that you need to know on AI consulting.

Artificial Intelligence will be one of the hot topics of 2018. Many organizations believe artificial intelligence has huge potential and would impact all the World. Currently, AI has created a huge Revenue potential for sales and marketing related topics, but moreover, this disruption is expected to other jobs. A recent Harvard Business Review article claims that in near future even the elite consultants face the risk of getting replaced by artificial intelligence. Read more

5 key predictive maintenance tools

5 key predictive maintenance tools

Are you still using scheduled maintenance to keep your system critical machines running? Are you treating critical machines like a car, scheduling an oil change? Worse, are you waiting for your machines to show signs of damage before intervening?

In the near future, the internet of things will be the norm. Interconnectivity is so ubiquitous that it has become unremarkable. Connecting equipment to the internet of things has never been cheaper or easier. Data has never been easier to collect and analytics have never been easier to understand. Every year, more and more tech-savvy employees join the work force.

In short, implementing predictive maintenance is easy now and it will only get easier.

This is not about selling anyone on the merits of predictive maintenance. We have already covered predictive maintenance. We have also covered what kind of maintenance is best for you. Instead, we will cover what predictive maintenance tools are available right now. Implementation of these tools, systems and techniques are already available.

A refresher on maintenance

If you saw the links but chose not to click them, here is a brief primer on different maintenance approaches. Read more

Top chatbot testing concepts, techniques and frameworks

Top chatbot testing concepts, techniques and frameworks

(Courtesy of Next Right)

We have previously written a post about chatbot revolution. Then we started to develop objective metrics for measuring the performance of a chatbot. We also shared some of the success stories since success stories are rare and ambitious designers of conversational interfaces need to study them because, for every hundred of failures, there are only a few success stories. We provided a basic guide for a/b testing. In this article, we will be sharing some of the key methods for chatbot testing.

Chatbots are indeed revolutionizing the interaction between organizations and individuals, but one thing still lacks, the industry still hasn’t been able to achieve is standardizing the chatbot testing. We rather observe the performances indirectly. Claims such as 10 times better ROI compared to email marketing makes sense only if the chatbot is implemented. Although various metrics for performance has been developed, the nature of chatbot makes it hard to develop a uniform score or test for all types of chatbots Read more

6 Process Automation Tools to Automate Your Business

6 Process Automation Tools to Automate Your Business

Most major companies are already using process automation tools to become more efficient and save money on labor costs. Now, what’s the next step? First of all, you need clarity about exactly which aspect of business-process automation solutions will help you the most. Let’s look at the solution space.

Top reasons why companies are turning to process automation tools

Automation has numerous benefits:

  • Reduce manual processes
  • Reduce errors in critical data-entry routines like email-marketing programs. Everyone cringes when you accidentally send out newsletters with outdated pricing information.
  • Increase process execution speed which improves customer experience. For example, your customers loan applications can be approved automatically rather than waiting for a day for approval.
  • Create information transparency which makes it easier to hold individuals accountable for their responsibilities.
  • Identify bottlenecks in your workflow.
After reflecting on what you need to automate, let’s look at each category of process automation tools. Then you can decide which type of automation will serve you better.

A) Macros are great at automating simple processes

If the process you want to automate is simple, then often creating a macro to complete that task is the easiest way to go. That’s because a macro is a code sequence that follows your specified set of instructions to fulfill the task. Macros are extremely useful in creating spreadsheet shortcuts when you have a task that you want to do every day very quickly. Macros organize data and make advanced calculations, text substitutions and mouse shortcuts.

Some macro providers:

1. UiPath Excel Automation is a powerful tool to extract and migrate data. It sorts through data to find and delete duplicates. Use it to compare columns and build analysis reports of your spreadsheets. It also completes your forms using data from other spreadsheets and more.

2. Trifacta offers data analysis to help understand your customer base. They manage all the data about your clientele from multiple applications. They build common customer profiles with this data that can help you refine your marketing strategies. They also specialize in automating data entry into Excel and Microsoft access to prevent human errors. Read more