Chatbots are one of the hottest areas of Artificial Intelligence. Companies are anxious to take advantage of 24/7 functioning, intelligent, self improving chatbots handling most queries and transfering customers to live agents when needed. Chatbots reduce customer service costs and increase customer satisfaction. Given the potential value of chatbots, it comes as no surprise that an ecosystem is developing around chatbots.
Understand the chatbot ecosystem in 3 minutes
At the heart of the chatbot ecosystem are chatbots themselves so we put companies that build chatbots at the center of the ecosystem. You can work with 2 types of companies to provide a chatbot solution: