Tag: chat bots

Top 4 chatbot ecosystem maps compared: Discover all players

Top 4 chatbot ecosystem maps compared: Discover all players

Chatbots are one of the hottest areas of Artificial Intelligence and we explained them in detail before. Social media revolutionized customer service by enabling customers to digitally reach any brand at any time. However, social also meant that companies needed to cover numerous channels effectively. Then came chatbots.

Companies are anxious to take advantage of 24/7 functioning, intelligent, self improving chatbots handling most queries and transfering customers to live agents when needed. Chatbots reduce customer service costs and increase customer satisfaction.  Given the potential value of chatbots, it comes as no surprise that an ecosystem is developing around chatbots. Read more

Need a chatbot? We analyzed top 15 chatbot companies for you

Need a chatbot? We analyzed top 15 chatbot companies for you

A chatbot is one of the oldest envisioned use cases for Artificial Intelligence. Alan Turing suggested that instead of debating whether a machine could think, we should measure how it imitates human language. Microsoft’s Xiaoice already passes the Turing test for 10 minutes.

What about your company? Don’t you believe that some of the queries that your company is responding to on social media, webchat or SMS could be easily and quickly responded by chat bots improving customer satisfaction? If yes, do you already have a customer service chat bot or are you looking to build a new one?  If you need to find a chat bot vendor to work with and have just 1 minute to solve this, just fill out 4 fields and we will recommend you the most suitable vendors for you Read more