Category: Chatbot

Top chatbots for your business

Top chatbots for your business

While we were writing about major chatbot failures and top chatbots, we started noticing and documenting the areas where chatbots really add value to businesses. Now we are ready to explain how businesses in different industries can use chatbots:

Chatbot solutions for any industry

  • Customer service
    • Resolving customer queries
    • Answering frequently asked questions
    Marketing
    • Recommendations: Recommending the right products to the customer based on her verbal feedback
    • Understanding your customers: Asking the right questions at the right times on your application or website
    Sales
    • Customer outreach is better when bots write the first reply. For example while reaching out to SMEs, you can send automated emails and chatbots can respond immediately to leads. Reduction in response times is one of the biggest boosts to conversion as demonstrated by this study by insidesales.com
    HR
    • Keeping pulse of your employees has never been easier. Integrate chatbots like Polly into your collaboration environment like Slack to monitor their satisfaction and productivity.

    Industry-specific chatbot solutions Read more

Why chatbots suck (and why natural languages are hard)

Why chatbots suck (and why natural languages are hard)

We have previously touched on how to make your chatbot a success, top chatbots and  how many chatbots fail (a list that is constantly growing). Today, we will show you why it is hard for chatbots to hold human-like conversations, and why dealing with natural languages is hard.

Natural Languages are old and quite irregular

It is important to define the natural language concept as we begin. Natural languages are the product of thousands of years of speech patterns, evolved to fit the needs of a particular community at a particular time. They are very fluid, as there can be a lot of change over time (think Victorian English). Although we may attempt to catalogue the different rules of natural languages, they eventually get replaced by new rules, and in some cases, they diverge so much that the new set of rules essentially become a new language. Read more

Why publicly trained chatbots are not always a good idea

Why publicly trained chatbots are not always a good idea

We have previously touched on how to make your chatbot a success, and also, how many chatbots fail (a list that is constantly growing). Today, we will show you how seemingly harmless chatbots learn to make racist and sexist comments, and what you can do to avoid that.

Background

Chatbots used to be, as described by our previous posts, handcoded FAQ services, presented in a conversational way. They were highly rigid in terms of what they could understand and what they could achieve. However, due to their simplicity, they would only say what you deemed appropriate. They would not learn inappropriate responses, because they could not learn. Read more

Top chatbot success stories

Top chatbot success stories

Though hype about chatbots is increasing, chatbot failure stories continue to get more visibility as well. From Microsoft to Communist Party of China, we have listed examples showing that no one is immune to suffering from chatbot failures. However, success stories are rare and ambitious designers of conversational interfaces need to study them because for every hundreds of failures, there is only a few success stories.

Here we cover all text based bots. While some bots like, XiaoIce, respond to your commands, other bots like Facebook M listen in to your conversations and offer suggestions. Bots are a relatively new user interface and success is elusive so we wanted to be broad in our scope. And in case you first want to learn more about chatbots, we have a great article for that. Read more

All 23 chatbot applications areas for brands

All 23 chatbot applications areas for brands

Chatbots have become the buzzword du jour but brands with successful chatbots are rare. We are more likely to find pages full of chatbot failure stories. Here we outline the successful areas of chatbot application.

First of all, we are talking about chatbots in a platform-agnostic manner. Whether they are on your website or on Facebook Messenger or on some other platform, chatbots are essentially conversational interfaces. We can divide up use cases for conversational interfaces into two categories: reactive and proactive. Read more