Author: Cem Dilmegani

RPA: Robotic Process Automation

RPA: Robotic Process Automation

Movies have been feeding us physical robots for a long time. However the first AI bots that we will work with are software bots. This shouldn’t be surprising as hardware is hard while software is eating the world.

As you can see in the graph above, interest in RPA has grown ~10x in the past 1.5 years. This is no surprise since Fortune 500 CEOs can not stop talking about it. As John Cryan, CEO of Deutsche Bank said in September 2017:

In our banks we have people behaving like robots doing mechanical things, tomorrow we’re going to have robots behaving like people Read more

Cognitive automation

Cognitive automation

Cognitive automation or also called intelligent or smart automation is the hottest field in automation. Talk to any RPA company CEO and they will start talking about cognitive automation, at least Max from WorkFusion was most excited about cognitive automation in our podcast.

While automation is old as the industrial revolution, digitization greatly increased activities that could be automated. However, as you can read more on our guide on RPA tools, initial tools for automation, which includes scripts, macros and robotic process automation (RPA) bots, focus on automating simple, repetitive processes. This makes sense because most core corporate processes are quite repetitive but not repetitive enough to completely take human out of the loop with simple programming. However, as those processes are automated with the help of more programming and better RPA tools, processes that require higher level cognitive functions are next in the line for automation. Read more

Artificial Intelligence (AI)

Artificial Intelligence (AI)

What’s AI?

Though we spend our time discussing how to implement AI to improve businesses, we still get asked “What is AI?”. The quick answer is: a machine demonstrating intelligence. Then what’s intelligence? According to Wikipedia, it is the ability to convert data to information and to apply it. That is a pretty broad definition so this is not a very helpful answer. That definition makes pretty much any software intelligent which is wrong. AI is a sub-field of computer science not another name of it. Read more

Top chatbots for your business

Top chatbots for your business

While we were writing about major chatbot failures and top chatbots, we started noticing and documenting the areas where chatbots really add value to businesses. Now we are ready to explain how businesses in different industries can use chatbots:

Chatbot solutions for any industry

  • Customer service
    • Resolving customer queries
    • Answering frequently asked questions
    Marketing
    • Recommendations: Recommending the right products to the customer based on her verbal feedback
    • Understanding your customers: Asking the right questions at the right times on your application or website
    Sales
    • Customer outreach is better when bots write the first reply. For example while reaching out to SMEs, you can send automated emails and chatbots can respond immediately to leads. Reduction in response times is one of the biggest boosts to conversion as demonstrated by this study by insidesales.com
    HR
    • Keeping pulse of your employees has never been easier. Integrate chatbots like Polly into your collaboration environment like Slack to monitor their satisfaction and productivity.

    Industry-specific chatbot solutions Read more

RPA tools

RPA tools

Sometimes people say RPA tool when they mean RPA vendor that provide RPA tools. In case you are looking for vendors, we have a detailed post on how to compare RPA vendors. I would recommend reading that if you are already trying to decide between one or two vendors.

Here, we’ll explain the different RPA tools and if you need an intro to RPA, you can check out our great guide for that. No matter which vendor you talk to, you will come across 3 distinct classes of RPA tools:

1- Programmable RPA solutions

The simplest and oldest tools in the market. Need to explicitly program the tool to perform the necessary actions to replicate a process or functionality. They work mostly with structured data in legacy systems and take advantage of legacy system integrations to complete tasks. These tools have 3 critical components: Read more